Terms of Use
Effective 17 September 2026. These terms govern access to drelvek.info and the purchase of Drelvek products from Drelvek (Pty) Ltd.
1. Website use
Use this website lawfully and respectfully. Do not interfere with its operation, attempt unauthorised access, scrape personal information, or submit inaccurate order details. We may suspend access where misuse creates a security or operational concern.
2. Product information
Pages describe a food supplement, pack size, listed composition and general routine guidance. Read the label supplied with the product and keep it away from children. Information is not a personal recommendation and does not replace professional guidance.
3. Orders
An online order is a request, not acceptance. We call to confirm the name, phone number, product and delivery details before dispatch. We may decline an order if information cannot be verified, stock is unavailable or delivery cannot reasonably be arranged.
4. Price
Prices are shown in South African rand and may change. The applicable price is confirmed before dispatch. A promotional price may have conditions shown on the page. There is no online prepayment requirement for the cash-on-delivery option.
5. Delivery
Estimated delivery windows vary by region, courier capacity and address quality. We use the delivery details supplied by the customer and may contact the customer where clarification is needed. A delay does not automatically cancel an order.
6. Payment
Cash on delivery means payment is made when the parcel arrives, according to the courier process. Customers should have the confirmed amount available. If a parcel cannot be accepted, contact Drelvek promptly to discuss the next step.
7. Returns
Returns are handled under applicable South African consumer law, including the Consumer Protection Act 68 of 2008. Contact [email protected] within 10 business days where you believe a return or remedy applies. Keep the parcel and order details available until the request is reviewed.
8. Intellectual property
Brand names, copy, layout and original graphics on this website belong to Drelvek or its licensors. You may view pages for personal use. Copying, republishing or commercial reuse requires prior written permission.
9. External services
Maps, courier services, hosting and other linked services may be operated by third parties. Their terms and privacy notices apply to their processing. Drelvek is not responsible for a third party’s availability or independent content.
10. Liability
To the extent permitted by law, Drelvek is not responsible for indirect loss arising from inability to access the website, delays outside reasonable control or inaccurate customer information. Nothing in these terms limits rights that cannot lawfully be excluded.
11. Contact and complaints
Contact Drelvek (Pty) Ltd at 271 Pretorius Street, Pretoria Central, 0001 Pretoria, Gauteng, +27 12 123 4601 or [email protected]. We aim to acknowledge written complaints within five business days.
12. Changes and law
These terms may be updated, with the current version dated on this page. Version 1.0 applies from 17 September 2026. South African law applies, subject to mandatory consumer protections.
These terms apply to ordinary browsing, enquiries, orders, telephone confirmation, delivery coordination and communications connected with drelvek.info. They should be read with the Privacy Policy, Cookie Policy and Disclaimer because those documents explain information handling, browser technologies and the limits of general website content. If a written order confirmation contains a specific detail, that confirmation will be used for the relevant transaction. Nothing in these terms removes a consumer right that cannot lawfully be excluded.
Before submitting an enquiry, check the spelling of the name, phone number and delivery address. A practical consequence of inaccurate details is that a confirmation call may fail or a delivery may be delayed. Drelvek may contact a customer once or more than once where reasonable attempts are needed to verify an order. If no confirmation is obtained within seven days, the request may be closed without dispatch and the customer may contact Drelvek again.
Delivery estimates are indicative working-day ranges and can be affected by address coverage, public holidays, weather, carrier capacity and unsuccessful contact. Customers should inspect the parcel when received and raise a shortage, visible damage or delivery concern as soon as reasonably possible. Payment is collected on delivery where the order confirmation states cash on delivery; a carrier may have its own accepted payment process. Drelvek does not ask customers to disclose card passwords, one-time codes or banking login details by phone.
Consumer concerns should be sent to [email protected] with the order date, contact number and a short description of the issue. Drelvek aims to acknowledge a complaint within five business days and provide a response within 30 days, or explain why more time is needed. Records relevant to an order or dispute may be retained for up to seven years where required for accounting, tax or legal administration. Terms were reviewed on 17 September 2026; future material changes will be identified by a revised effective date.
- Use of the site must not bypass security controls or impair another visitor's access.
- Questions about ingredients or personal suitability should be raised with a qualified healthcare professional.
- Questions about an order should be directed to Drelvek (Pty) Ltd, 271 Pretorius Street, Pretoria Central, 0001 Pretoria, Gauteng, +27 12 123 4601.
Practical operation of these terms
These terms apply to browsing, product enquiries, telephone confirmation, delivery coordination and communications connected with drelvek.info. They operate alongside the Privacy Policy, Cookie Policy and Disclaimer, and a specific order confirmation may provide more precise information for that transaction. Nothing here is intended to remove a consumer protection that South African law does not allow a business to remove.
Before sending an order request, check the name, phone number and delivery address carefully. An incorrect digit can prevent a confirmation call or send a carrier to the wrong location, so Drelvek may contact the customer to verify an unusual or incomplete detail. If confirmation cannot be obtained within seven days, the request may be closed without dispatch. The customer may submit a fresh request when the information is ready to be checked.
Delivery estimates are working-day ranges rather than appointments and may be affected by public holidays, weather, carrier capacity, remote-area routing or an unsuccessful attempt to make contact. A customer should report visible parcel damage, shortage or an address issue as soon as reasonably possible and keep the packaging until the matter is reviewed. Where cash on delivery is stated, payment is collected through the carrier's stated process. Drelvek will not request a banking password, payment PIN or one-time security code by telephone.
Questions or complaints may be sent to [email protected] or Drelvek (Pty) Ltd, 271 Pretorius Street, Pretoria Central, 0001 Pretoria, Gauteng. Drelvek aims to acknowledge a complaint within five business days and provide a substantive response within 30 days, or explain why more time is needed. Order and dispute records may be retained for up to seven years where required for tax, accounting or legal administration. These terms were reviewed on 17 September 2026 and material future changes will carry a new effective date.